Frequently Asked Questions
Finding clarity in home design when everything else feels a bit off.
What is the shipping timeframe for large furniture items?
Standard furniture delivery typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
Do you offer white-glove assembly services?
Yes, for an additional fee, our white-glove service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return window for most items. Please ensure the product is in its original packaging. Note that a restocking fee may apply to oversized furniture.
Are the colors on the website accurate to the real product?
We strive for high color accuracy, but please note that screen settings and home lighting can affect how a color appears. We offer fabric swatches for most of our upholstered collections.
How do I care for my 'Something went wrong' wooden furniture?
We recommend using a soft, damp cloth for dusting and avoiding harsh chemical cleaners. Always use coasters or placemats to protect the finish from heat and moisture.
What should I do if my order arrives damaged?
If something went wrong with your delivery, please contact our support team within 48 hours of receipt with photos of the damage so we can arrange a replacement or repair.