Returns & Exchanges

At Something Went Wrong, we believe your home should be a sanctuary, which is why we offer a 30-day window for returns or exchanges on all home goods in their original condition. We aim to make the process as seamless as possible, ensuring you find the perfect piece for your space.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique return authorization number.

• 2.
  Prepare the Package

  Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from our portal, print it out, and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; once we inspect the items, your refund will be processed within 5-7 business days.